You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

 

We are looking for a VIP Account Manager who will be responsible for increasing our Top players’ lifetime value, loyalty and retention.

The VIP Account Manager will be responsible for ensuring a personal, engaging and rewarding experience for our most valuable players.

 

Job Responsibilities

• Develop and establish the VIP account management domain in a fast growing, leading gaming product

• Support & engage our VIP players on a daily basis with all queries & complaints

• Evaluate and monitor VIP player KPI trends, initiate protocols, triggers & BI data requirements aimed to assist you in achieving business goals

• Proactively initiate communication with these players over various channels (social, mail, chat, phone) based on personal relationships

• Work collaboratively with multiple teams such as analysts, CRM, product and more, in order to achieve all requirements aimed at supporting the VIP account management domain

 

 Job Requirements

• Native English, both in written and verbal communication - Must

• Analytical and operational skills

• KPI-driven

• 2+ years of experience as a VIP account manager or customer support in the Online industry an advantage!

• PROACTIVE & “CAN DO” ATTITUDE

• Exceptional communication & interpersonal skills using different channels

• Full time position including weekends

 

We regret that only shortlisted candidates will be notified.