We’re Hiring!

Customer Service Representative

 You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.

 

Responsibilities:

  • Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.

  • Identify and analyze recurring issues and trends by working with other departments until resolution

  • Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.

  • Work in a dynamic, team-focused environment with great freedom, career development, and benefits.

 

Requirements:

  • Native or Mother tongue level in English (written and spoken) – MUST!

  • Excellent interpersonal and communication skills

  • Proactive & can-do attitude!

  • Data-driven thinker

  • Ability to work in a fast-paced environment

  • High-level understanding/interest in social gaming/online marketing field

  • Full-time position including weekends (hours add up to a 5-day work week)

  • 1+ years of experience in customer success – an advantage