We’re Hiring!

Customer Service Representative

 You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

 

Job Responsibilities

We are looking for a customer-oriented service representative to provide product/services information and resolve emerging problems that our players face with the game.

The target is to ensure high service standards and maintain customer satisfaction.

Handle complaints, provide appropriate solutions and alternatives to players.

Take the extra mile to engage customers 

Identify recurring issues and work with Product, Marketing, QA and other departments until resolution.

Prioritize between the different type of support queries

Establish and optimize rules and triggers within our support software, to create an optimal support experience and reduce turnaround time

 

Job Requirements

  • Customer support experience

  • Native English reading & writing level required

  • Full time position including evenings and weekends – ability to work during unconventional working hours, when required

  • Customer orientation and ability to adapt/respond to different types of personalities

  • Excellent communication skills

  • Ability to multi-task, priorities, and manage time effectively

  • Ability to learn and work quickly, even under pressure

  • Highly organized multitasker, who can handle multiple different tasks at the same time

  • Basic knowledge of office – Outlook, Word, Excel

  • Tech savvy – quickly grasps how to work with different software

  • Thrives in a dynamic startup environment 

  • Someone who is both a self-starter and works well in a team environment

  • Ability to focus for long periods of time while working on repetitive tasks

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