We’re Hiring!

Customer Service Representative

You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

 

Job Responsibilities

We are looking for a customer-oriented service representative to provide product/services information and resolve emerging problems that our players face with the game.

The target is to ensure high service standards and maintain customer satisfaction.

The position is divided to 2 roles: 80% Support and 20% VIP Account Management.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Identify and notify the relevant department of any recurring issues

  • Identify and assess customers’ needs to achieve satisfaction

  • Take the extra mile to engage customers 

  • Prioritize between the different type of support queries

  • Investigate and suggest how to get better our support software

  • Establish and optimize rules and triggers within our support software, to create an optimal support experience and reduce turnaround time

  • Write support scripts to be used for recurring issues

  • Revise existing scripts  

 

Required Skills & Experience

  • Customer support experience

  • High English level – particularly in writing

  • Customer orientation and ability to adapt/respond to different types of personalities

  • Excellent communication skills

  • Ability to multi-task, priorities, and manage time effectively

  • Full time position including evenings and weekends – ability to work during unconventional working hours, when required

  • Ability to learn and work quickly, even under pressure

  • Highly organized multitasker, who can handle multiple different tasks at the same time

  • Basic knowledge of office – Outlook, Word, Excel

  • Tech savvy – quickly grasps how to work with different software

  • Thrives in a dynamic startup environment 

  • Someone who is both a self-starter and works well in a team environment

  • Ability to focus for long periods of time while working on repetitive tasks

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