We’re Hiring!

Online Customer Service Representative 

You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

Are you a student that is looking for the perfect position to enter the gaming and hi-tech world?

We are looking for a diligent, customer-centric support agent to join our customer service team. You will provide product/services information and resolve emerging problems that our players face within the game.

Responsibilities:

  • Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.

  • Identify and analyze recurring issues and trends by working with other departments until resolution.

  • Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.

  • Work in a dynamic, team-focused environment with growth opportunities and benefits.

 

Requirements:

  • Native or Mother tongue level in English and Hebrew (written & spoken)

  • Ability to work weekends and nights from home

  • Availability to work in shifts (20:00-4:00 IL time), at least 3 shifts per week (Sun-Thu) and weekends (Fri-Sat)

  • Independent and self-learner

  • Excellent interpersonal and communication skills

  • Proactive & can-do attitude!

  • Data-driven thinker

  • Ability to work in a fast-paced environment

  • High-level understanding/interest in social gaming/online marketing field

  • 1+ years of experience in customer success – an advantage