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We’re Hiring!

Customer Service Representative

About Beach Bum 

Founded in 2015, Beach Bum is a social game development company with popular titles found on Facebook and mobile platforms.  Led by a team of seasoned industry professionals, our mission is to captivate players from all over the world with a leading line-up of social games.
Beach Bum brings a new twist to classic games such as Backgammon and Spades, by introducing them to the world of online casual games. With a vast international player base, Beach Bum is quickly raising the bar in the world of social gaming.


Our Games:
Lord of the Board
Feel the excitement with every roll in this unique backgammon game like no other! Open levels and cool features as you take on players from all over the world.

Spades Royale
The trick-taking card game you know & love, now in a multiplayer app! The riveting graphics bring a realistic Spades experience you won’t find anywhere else.

 

Job Responsibilities

We are looking for a customer-oriented service representative to provide product/services information and resolve emerging problems that our players face with the game.

The target is to ensure high service standards and maintain customer satisfaction.

The position is divided to 2 roles: 80% Support and 20% VIP Account Management.

Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Identify and notify the relevant department of any recurring issues

  • Identify and assess customers’ needs to achieve satisfaction

  • Take the extra mile to engage customers 

  • Prioritize between the different type of support queries

  • Investigate and suggest how to get better our support software

  • Establish and optimize rules and triggers within our support software, to create an optimal support experience and reduce turnaround time

  • Write support scripts to be used for recurring issues

  • Revise existing scripts  

 

VIP Account Management Responsibilities:

  • Establishing VIP treatment practices alongside with the CRM team leader and the Head of CRM

  • Identify members who show a potential to be VIPs

  • Provide VIP members with communications based on their individual activities – send emails, pushes, popups, Facebook communications, etc.

  • Analyzing VIP activities to determine their success

  • Suggest segmentation profiles for VIP players

  • Propose new ideas and best practices when interacting with this niche

  • Communicate and maintain contact with VIPs via social media

 

Required Skills & Experience

  • Customer support experience

  • High English level – particularly in writing

  • Customer orientation and ability to adapt/respond to different types of personalities

  • Excellent communication skills

  • Ability to multi-task, priorities, and manage time effectively

  • Full time position including evenings and weekends – ability to work during unconventional working hours, when required

  • Ability to learn and work quickly, even under pressure

  • Highly organized multitasker, who can handle multiple different tasks at the same time

  • Basic knowledge of office – Outlook, Word, Excel

  • Tech savvy – quickly grasps how to work with different software

  • Thrives in a dynamic startup environment 

  • Someone who is both a self-starter and works well in a team environment

  • Ability to focus for long periods of time while working on repetitive tasks