You're invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.

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We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.

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Responsibilities:

• Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.

• Identify and analyze recurring issues and trends by working with other departments until resolution

• Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.

• Work in a dynamic, team-focused environment with great freedom, career development, and benefits.

 

Requirements:

• Native or Mother tongue level in English (written and spoken) – MUST!

• Excellent interpersonal and communication skills

• Proactive & can-do attitude!

• Data-driven thinker

• Ability to work in a fast-paced environment

• High-level understanding/interest in social gaming/online marketing field

• Full-time position including weekends (hours add up to a 5-day work week)

• 1+ years of experience in customer success – an advantage