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Junior Customer Service Representative 381
You’re invited to Join Beach Bum, the greatest gaming family that brings a new twist to classic games by introducing them to the world of online casual games.
We are looking for an customer-oriented service representative to provide product/services information and resolve emerging problems that our players face within the game.
- Ensure high service standards and maintain customer satisfaction by providing effective solutions & alternatives to players.
- Identify and analyze recurring issues and trends by working with other departments until resolution
- Achieve an optimal support experience by continuous improvement and knowledge sharing initiatives.
- Work in a dynamic, team-focused environment with great freedom, career development, and benefits.
- Native or Mother tongue level in English (written and spoken) – MUST!
- 1+ years of experience in customer support – advantage
- Full-time position including weekends, with one day off in the middle of the week (hours add up to a 5-day work week)
- Experience working with Freshdesk or Zendesk – advantage
- Excellent interpersonal and communication skills
- Proactive & can-do attitude!
- Data-driven thinker
- Ability to work in a fast-paced environment- Advantage
- High-level understanding/interest in social gaming/online marketing field
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